PaudhewaleWelcome to Paudhewale, India’s largest online marketplace dedicated entirely to gardening. Why limit your choices? We connect you with trusted, verified sellers nationwide to provide the widest variety of indoor and outdoor plants, exotic bonsai, and authentic grafted varieties. Explore thousands of products across every gardening category, from heavy-duty tools and organic soil mixes to decorative pots and seasonal bulbs. Enjoy the convenience of finding exactly what you need at the best prices, backed by safe, pan-India delivery. Buy plants online and build your dream garden today.https://www.paudhewale.com/s/660a356584d1ac2391ae69de/6613ac525d0d0f436e067f0c/untitled-design-78--480x480.png
Agam Kuan800007PatnaIN
Paudhewale
Agam KuanPatna, IN
+917969513372https://www.paudhewale.com/s/660a356584d1ac2391ae69de/6613ac525d0d0f436e067f0c/untitled-design-78--480x480.png"[email protected]

Order Processing & SLA Policy

1. General Principle

  • Orders dispatched within the 48-hour SLA are fully covered by Paudhewale.

    • Shipping Charges: Borne by Paudhewale

    • RTO Charges: Borne by Paudhewale

    • Penalties: Not applicable

  • Charges, penalties, or additional responsibilities apply only when the Seller fails to meet the SLA or does not follow the communication requirements outlined in this policy.

2. Dispatch Timeline (48-Hour SLA)

2.1 Sellers must dispatch all confirmed orders within 48 hours of receiving them.
2.2 If a delay is anticipated, Sellers must inform Paudhewale within 24 hours of order receipt.
2.3 Paudhewale will notify the customer regarding the revised timeline and seek approval, if required.

3. Shipping Cost Responsibility

3.1 Orders Dispatched Within SLA

  • All shipping and RTO charges will be borne by Paudhewale.

3.2 Order Cancellations (Within 48 Hours)

Order cancellations may occur for various reasons. The following rules apply:

3.2.1 Customer-Initiated Cancellation

  • If the customer cancels the order within 48 hours of placing it:

    • No cancellation fee will be charged to the Seller, provided the Seller has not delayed dispatch beyond the SLA.

3.2.2 Seller-Initiated Cancellation (Stock Unavailability)

  • Sellers must maintain accurate inventory on the platform.

  • If the Seller cancels an order due to stock unavailability:

    • Paudhewale may review the case and take corrective action.

    • Repeated occurrences may attract penalties or negatively impact the Seller’s performance score.

3.2.3 Cancellations Due to Shipment or Operational Issues

  • If an order cannot be processed due to courier, system, or operational issues beyond the Seller’s control:

    • No cancellation charges will apply to the Seller.

3.3 Late Dispatch (Post 48 Hours)

  • First 2 late dispatches per month: No penalty.

  • Beyond 2 late dispatches: Penalties may be imposed by Paudhewale.

  • If a customer cancels or returns an order due to late dispatch:

    • The Seller will bear both shipping and RTO charges.

  • If the Seller fails to inform Paudhewale of a delay within 24 hours:

    • A 10% penalty (based on order value) will apply if the order is cancelled or returned.

4. Perishable Items (Plants)

4.1 Perishable items such as live plants are non-returnable.
4.2 If such items are returned by the courier or customer, they will be disposed of at the customer’s end and not returned to the Seller.

5. SLA Exceptions

5.1 Sellers must report SLA exceptions within 24 hours of receiving the order.
5.2 If the customer approves the extended timeline, the order will be exempt from SLA-related penalties.

6. Incomplete or Incorrect Address

6.1 If the Seller identifies any issue with the delivery address—such as incomplete details, incorrect PIN codes, or mismatched location data—they must immediately inform Paudhewale.
6.2 Paudhewale will verify and confirm the address with the customer to prevent delivery failures or unwanted RTO attempts.
6.3 Sellers must wait for address confirmation before dispatching the order to ensure smooth delivery and operational accuracy.

7. Consequences of SLA Non-Compliance

7.1 Failure to adhere to SLA timelines may result in penalties as outlined in this policy.
7.2 Repeated violations may lead to temporary suspension or termination of the Seller’s account.