At PaudheWale Marketplace, we are committed to ensuring your satisfaction with every purchase. Our refund policy is designed to provide you with peace of mind and clarity in case you need to return a product or request a refund.
Refund Eligibility: You may be eligible for a refund if you meet the following criteria:
- The item is unused, in its original packaging, and in the same condition as when you received it.
- You initiate the refund request within 3 days of receiving your order.
- You provide proof of purchase or order details.
Refund Process: To request a refund, please contact our customer support team at [[email protected]]. Our team will guide you through the refund process and may require additional information to process your request. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Timeline: Refunds will be processed within 5 business days of receiving the returned item. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
Shipping Costs: Please be aware that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Conflict Resolution: In the unlikely event of a dispute or conflict regarding a refund, we are committed to resolving the issue promptly and fairly. Our customer support team is available to address any concerns or discrepancies and will work with you to find a satisfactory resolution.
Contact Us: If you have any questions or concerns about our refund policy, please do not hesitate to contact us at [[email protected]]. We are here to assist you and ensure that your shopping experience with us is hassle-free and enjoyable.