PaudhewaleWelcome to Paudhewale, India’s largest online marketplace dedicated entirely to gardening. Why limit your choices? We connect you with trusted, verified sellers nationwide to provide the widest variety of indoor and outdoor plants, exotic bonsai, and authentic grafted varieties. Explore thousands of products across every gardening category, from heavy-duty tools and organic soil mixes to decorative pots and seasonal bulbs. Enjoy the convenience of finding exactly what you need at the best prices, backed by safe, pan-India delivery. Buy plants online and build your dream garden today.https://www.paudhewale.com/s/660a356584d1ac2391ae69de/6613ac525d0d0f436e067f0c/untitled-design-78--480x480.png
Agam Kuan800007PatnaIN
Paudhewale
Agam KuanPatna, IN
+917969513372https://www.paudhewale.com/s/660a356584d1ac2391ae69de/6613ac525d0d0f436e067f0c/untitled-design-78--480x480.png"[email protected]

Seller Performance Policy: SLA Compliance and Penalty Guidelines

1. SLA Dispatch Timeline and Penalty for Delayed Orders

Sellers must dispatch all orders within 48 hours of receiving them. Delays beyond the SLA will attract the following penalties:

Delay Beyond SLASLA Penalty per Delayed Order
1-2 Days (49-96 Hours)₹5 per delayed order.
3-5 Days (97-120 Hours)₹10 per delayed order.
More than 5 Days₹20 per delayed order; the order may be cancelled.

2. Penalty for Seller-Initiated Cancellations

If a seller cancels an order after accepting it, the following penalties will apply:

Cancellation ScenarioPenalty
Seller cancels an order100% marketplace commission charged for the cancelled order.
Cancellation due to inaccurate stock₹50 per cancelled order, in addition to 100% commission deduction.

3. Actions for Repeated SLA Non-Compliance

For sellers consistently failing to meet SLA requirements:

Non-Compliance PercentageAction Taken
20%-39%First reminder issued; no monetary penalty.
40%-50%Penalties for delayed orders applied.
Above 50%Payouts for delayed orders held; stricter actions, including additional penalties and temporary suspension of order acceptance, if necessary.

4. Payout Hold Policy

  • Payouts operate on a 7-day cycle. Orders delayed or cancelled during a cycle may result in payouts being held until compliance improves.
  • Reminder and Penalty Escalation:
    • First Reminder: Issued for 20% non-compliance; no payout hold.
    • Second Reminder: Issued for 40% non-compliance; penalties applied, and payouts held.
    • Third Reminder: Issued for 50% or higher non-compliance; stricter penalties applied.

5. How to Avoid Penalties

  • Dispatch Orders Promptly: Always process and dispatch orders within 48 hours to meet SLA requirements.
  • Accurate Inventory Management: Regularly update stock to avoid cancellations due to unavailability.
  • Proactive Communication: Inform us promptly of any operational challenges to mitigate penalties.

6. Seller Support

We value our sellers and are committed to supporting you: