Seller Dispatch and Payout Terms and Conditions

Effective immediately, all sellers on Paudhewale.com must adhere to the following terms to ensure efficient operations and customer satisfaction:

1. Dispatch Timeline

• All orders must be dispatched within 48 hours of receiving them.
• Delays in meeting the Service Level Agreement (SLA) timelines may affect seller performance metrics and payouts.

2. Payout Cycle and Performance Monitoring

• Payouts are processed on a 10-day cycle for all sellers.
• Dispatch performance is monitored, and sellers must maintain the following compliance thresholds:
  • 20% SLA Non-Compliance: A first reminder will be issued to the seller.
  • 40% or Above SLA Non-Compliance: Payouts will be temporarily held until dispatch timelines are improved and compliance is restored.

3. Escalation and Penalty

• Sellers who fail to improve after the first reminder will receive a second reminder.
• If non-compliance persists beyond the 40% threshold after two reminders, Paudhewale.com reserves the right to:
  • Continue holding payouts.
  • Apply penalties as per the marketplace’s policies.
  • Temporarily restrict seller account privileges, if necessary.

4. Resolution and Support

• Sellers are encouraged to resolve dispatch delays promptly to avoid payout holds.
• Proactive communication with buyers about unavoidable delays is recommended.
• For operational support, sellers can contact the Seller Support Team at support@paudhewale.com or 01169296767.

5. Rights Reserved

• Paudhewale.com reserves the right to amend these terms as necessary to maintain marketplace standards and ensure customer satisfaction.

By continuing to sell on Paudhewale.com, you agree to comply with these terms and conditions.

Paudhewale.com Seller Support
Email: support@paudhewale.com
Phone: 01169296767